General Manager - Wing City by St. Louis

Wing City by St. Louis

General Manager

Location:      1154 St Clair Ave W, Toronto, ON

Wing City by St. Louis is a brand new quick-service restaurant with one newly-opened location on St. Clair West, and another soon to be opened in the heart of downtown Toronto. Wing City serves wings, chicken & brisket sandwiches, ribs, poutine, and more, all inspired by the iconic menu at St. Louis Bar & Grill.

We’re looking to hire a dynamic, outgoing leader that is capable of taking on the position of General Manager at our St. Clair location. We are looking to hire the best for this new quick-service concept! Our iconic image and "Devilishly Good!" service and products deserve no less. In this role you will have a thorough knowledge of all positions, aspects of the business and menu items. Most importantly with our focus on culture and team building, you are a strong team leader who truly has a "Guest First!" attitude and is able to coach and develop that attitude with our team members.  

IN THIS ROLE YOU WILL:

• Be accountable to ensure that all staff are on time and in the correct uniform.
• Lead meaningful pre-shift meetings clearly and enthusiastically covering all applicable topics to set the tone for each shift and raise the level of performance.
• Have the responsibility for technical execution of all elements of the service experience, serving delicious looking piping hot food delivered in a timely manner with an exceptional Guest First! experience.
• Manage the cost of labour and be aware of the Optimal Labour range for their location.  
• Be involved in the recruitment and selection process, following company standards and procedures in order to fulfil ESA requirements.
• Greet guests and table touches to ensure that we have exceeded guest expectations at every interaction.
• Lead in the cleanliness of all areas of the restaurant, posting cleaning schedules and confirmation of completed work.
• Drive excitement and sales for any LTO or other promotions that are running at the time.
• Be accountable for all day to day functions of the POS along with normal processes that arise such as discounts and voids (and know when to use each appropriately).
• Manage All Guest First! Feedback received in the moment along with any feedback that requires follow-up.
• Support all national promotions and ensure execution in a timely manner, including posting of relevant printed materials and engagement of the team.
• Accurately count inventory per the Wing City standard procedure.

YOU BRING:

• Passion & energy for hospitality - hosting guests and team members!
• Strong communication skills
• Proven experience in a leadership role
• An ability to build strong working relationships with a diverse workforce
• Strength in event and party planning
• An attitude that exudes enjoyment within an active atmosphere
• Previous experience in a similar role

If all of this sounds like you, then we can’t wait to meet you!

Wing City by St. Louis is an equal opportunity employer and strongly believes in an inclusive culture with diverse colleagues. We value diversity within our team and strongly support hiring from the BIPOC Community.

We would like to thank all applicants for their interest. Only those applicants under consideration will be contacted. Should you require an accommodation at any point in our recruitment process, or need this job posting in an alternative format, please let us know.